Description

Internet

• Understand Internet basics
• Distinguish between the intranet and the extranet
• Understand what viruses are
• Identify a web browser
• Understand what the Uniform Resource Locator (URL) is
• Identify the Microsoft Internet Explorer 9 Interface
• Use web-based tools
• Download programs and files from the web
• Understand the workings of a search engine
• Search the web and getting usable information, schedule appointments and meetings in an electronic diary

Microsoft Outlook

BASIC

• Getting Started with Microsoft Outlook
• Email Basics
• Creating and Sending Simple Email Messages
• Managing Your Emails
• Contact Management
• Working with Tasks
• Working with Appointments and Events
• Working with Meeting Requests and Responses
• Working with Notes

INTERMEDIATE

• Customizing MS Outlook
• Customizing Messages
• Organization
• Using the Journal
• Managing Tasks
• Customizing Outlook’s Environment

ADVANCED

• Working with Mailbox
• Organizing Outlook Items
• Overview of the Notes and Journal
• Calendar and Contacts
• Outlook’s Collaboration Features
• Templates and Forms
• Saving and Archiving Emails
• How to Work Offline and Remotely
• Synchronizing with Outlook